FREQUENTLY
Asked Questions
We accept PayPal, and Waafi Pay for secure and convenient transactions.
Once your order is shipped, you will receive a tracking number via email. You can use this number on our website’s order tracking page or directly on the carrier’s website to monitor the status of your shipment.
Yes, we offer international shipping to many countries. Shipping rates and delivery times may vary depending on the destination. During checkout, you can select your country to view shipping options and costs.
We offer a 30-day return policy for most items. If you are not completely satisfied with your purchase, you may return it within 30 days for a refund or exchange. Please refer to our Returns & Exchanges page for detailed instructions.
Yes, all products listed on our website are 100% authentic. We work directly with authorized distributors and manufacturers to ensure the authenticity and quality of every item we sell.
You can reach our customer support team via email at support@qayaabmall.com or through our Contact Us page on the website. We strive to respond to all inquiries within 24 hours during weekdays.
We process orders quickly to ensure prompt delivery, but if you need to cancel or modify your order, please contact us as soon as possible. Once an order has been shipped, it cannot be canceled or modified.
Yes, we offer gift wrapping for an additional fee. During checkout, you can select the gift wrapping option and include a personalized message that will be included with the wrapped gift.
Yes, we offer discounts for bulk orders or wholesale purchases. Please contact our sales team at sales@qayaabmall.com to discuss your specific requirements and to receive a quote.
How can I be notified of upcoming sales and promotions?